General terms and conditions

General Terms and Conditions – Belleza Hairstyling

ARTICLE 1 – DEFINITIONS

In these Terms and Conditions the following definitions apply:

Reflection period : the period within which the consumer can make use of his right of withdrawal;
Consumer : the natural person who does not act in the exercise of a profession or business and who concludes a distance contract with the entrepreneur;
Term transaction : a distance contract concerning a series of products and/or services, the delivery obligation of which is spread over time;
Durable medium : any instrument which enables the consumer or entrepreneur to store information in a way accessible for future consultation and unaltered reproduction;
Right of withdrawal : the option for the consumer to cancel the distance contract within the cooling-off period;
Entrepreneur : Belleza Hairstyling, the natural or legal person who offers products remotely to consumers;
Distance contract : a contract for which exclusive use is made of distance means of communication;
Distance communication technology : means such as e-mail, telephone, internet or social media to conclude an agreement without physical presence;
General terms and conditions : these general terms and conditions of Belleza Hairstyling.

ARTICLE 2 – IDENTITY OF THE ENTREPRENEUR

Belleza Hairstyling

Address: Vlijtseweg 86, 7317AG Apeldoorn, Netherlands

Email address: info@belleza-hairstyling.com

Contact form: https://belleza-hairstyling.com/pages/contact

Chamber of Commerce number: 80242464

Phone number: +31658016589

Customer Service:

Available 24/7. We aim to answer your email the same day.

ARTICLE 3 – APPLICABILITY

These terms and conditions apply to every offer from Belleza Hairstyling and every distance contract concluded between Belleza and the consumer. They are made available in a durable format before the contract is concluded and can be requested free of charge at any time.

ARTICLE 4 – THE OFFER

Offers are subject to change and may be amended by the entrepreneur.
All product descriptions are complete, accurate and contain sufficient information.
Prices are listed exclusive of any customs clearance costs and import taxes for deliveries outside the Netherlands (e.g. Belgium).
If images are used, they provide a true representation of the product, but color nuances may vary.

ARTICLE 5 – THE AGREEMENT

The agreement is concluded at the moment of electronic acceptance by the consumer.
After acceptance, the consumer will receive a confirmation by email.
Belleza Hairstyling takes appropriate security measures for electronic payments.
We reserve the right to refuse an order for valid reasons.

With every delivery you will receive:

Contact details for complaints
Information about the right of withdrawal
Warranty conditions and customer service information

ARTICLE 6 – RIGHT OF WITHDRAWAL

You have a 100-day reflection period after receiving the product.
During this period, the product may only be unpacked or tested to the extent necessary for assessment.
Returns must include all accessories and – if reasonably possible – in original condition and packaging.
You must inform us of your revocation by email within 100 days of receipt.

ARTICLE 7 – COSTS OF WITHDRAWAL

Return costs are to be paid by the consumer.
After receipt of the return shipment, or proof of shipment, the purchase amount will be refunded within 3-5 business days.

ARTICLE 8 – EXCLUSION OF RIGHT OF WITHDRAWAL

The right of withdrawal does not apply to:

Hygiene products whose seal has been broken
Custom or personalized products
Products that cannot be returned due to their nature, use or shelf life

ARTICLE 9 – THE PRICE

Prices include VAT and exclude shipping costs, unless otherwise stated.
For Belgium, customs clearance fees or import duties may apply.
Price changes are permitted in the event of legal changes or market influences.

ARTICLE 10 – CONFORMITY AND WARRANTY

Products comply with the description and legal standards.
Complaints about defects must be reported within 30 days.
The warranty is the same as the manufacturer's warranty. Damage caused by your own actions is not covered.

ARTICLE 11 – DELIVERY AND EXECUTION

Orders will be processed within 1 business day if ordered before 23:59.
Delivery within the Netherlands and Belgium takes an average of 1 working day.
In case of delay, you will receive a message within 14 days.
Replacement items are clearly communicated.
Belleza bears the risk of loss or damage until the moment of delivery.

ARTICLE 12 – DURATION TRANSACTIONS: TERMINATION AND EXTENSION

Fixed-term or indefinite-term agreements can be terminated in writing at any time with a notice period of up to 1 month.
Silent renewals are only permitted under specific conditions, such as with magazines.

ARTICLE 13 – PAYMENT

Payment must be made within 7 working days.
Available payment methods are: iDEAL, Visa, Mastercard, AMEX, Maestro, Apple Pay, Google Pay and Bancontact.
Incorrect payment details must be reported immediately.

ARTICLE 14 – COMPLAINTS PROCEDURE

Complaints must be reported within 7 days of detection via info@belleza-hairstyling.com.
You will receive a substantive response within 14 days.
In case of disputes, we strive for a solution through mutual consultation.

ARTICLE 15 – DISPUTES

All agreements are exclusively governed by Dutch law, including deliveries to Belgian customers.

ARTICLE 16 – SMS MARKETING

By agreeing to SMS marketing when placing an order or registering, you consent to receive messages about your order, offers, and reminders. You can unsubscribe at any time via the unsubscribe link or by replying "STOP."

If you have any questions, please reply “HELP” or contact us at https://belleza-hairstyling.com/pages/contact .

We do not charge for this service, but your provider may charge standard fees.